Problems we solve

In hospitals’ constant effort to provide improved patient care, increase patient access and better their revenue generation capability, they are often held back by the insufficient visibility of their capacity to meet demand.

In fact, our 20 years of experience working with hospitals has shown that this problem is so fundamental, that it often has a hand in some of the most significant issues faced by hospitals today, including:

  • Inability to meet NEAT and NEST outcomes
  • Poor visibility of patient flow and patient status
  • Bed block
  • Unnecessary bed days
  • Increased patient Lengths of Stay (LOS) and resulting revenue implications
  • Ambulance ramping
  • Staff time spent on administrative tasks instead of patient care

Realising how significant the issue of insufficient visibility of capacity was to hospitals, we decided to make solving it the sole purpose of our business.

In order to be able to solve the issue of insufficient visibility of capacity to meet demand, we drilled down to identify the problems causing it. What we found is that the visibility of capacity is impeded by three major limitations in hospital information flow. Do either of these sound familiar?

“We are still using to outdated, manual methods to do essential tasks”

For example, many hospitals still depend pieces of paper to book Allied Health services. As a result, all such processes remain static, are difficult to track, and cannot be optimised to drive efficiencies.

“Our hospital is a maze of various systems that don’t talk to each other”

Even when technology is leveraged in hospitals, there are often so many different systems managing all of the various process – systems specific to wards, departments, specialties… And very few are effectively integrated.

As a result, getting whole picture visibility is unnecessarily difficult and time consuming. And by the time you do, the picture has changed and you’re back to square one!

“Our inter-departmental, inter-facility, and inter-hospital communication is poor”

Unfortunately, many hospital departments operate in silos, with very poor communication between them. As a result, each department has little no or visibility of the state of other departments, and there’s a lot of phone calls, emails, and running around to establish what is happening, and where.

At Health IQ, we understand that as hospital decision-makers, clinicians, nurses, or whichever role you’re in, you are doing your best to provide the very best patient care you can within the constraints of the hospital environment.

But you shouldn’t have to simply make do anymore. Instead, you need a system that:

  • Leverages health-specific technology to leave outdated manual processes in the past, and as a result, allows sophisticated tracking and reporting capabilities;
  • Integrates seamlessly with existing hospital systems to provide a single access portal to all relevant patient flow information; and
  • Provides whole-of-hospital visibility accessible throughout the hospital.

Read on to find out how we fulfill these requirements to help hospitals overcome their poor visibility of capacity to meet demand or click here to get in touch with us right now!